About the Role
At OBIDA, thoughtful design starts with how we think, work, and treat one another. We are seeking a dynamic and customer-focused Retail & Digital Sales Assistant to help customers discover our original African prints, handcrafted right here in Nigeria. In this dual-focus role, you will sell and style pieces in our physical store, bring that same level of care and responsiveness to our online conversations, and ensure every order transitions smoothly to our fulfillment team. Reporting directly to the Head of Growth, you will have a hands-on impact on driving our sales and creating memorable experiences that keep customers coming back. If you are passionate about fashion, customer service, and growing alongside a purpose-driven brand, we would love to welcome you to the team.
Key Responsibilities- Welcome store visitors warmly, offer expert styling and fit guidance, and close sales confidently.
- Manage WhatsApp, Instagram, and website customer enquiries within one hour during working hours.
- Record all in-store sales and digital orders accurately, swiftly handing paid orders over to the Operations team.
- Log, track, and consistently follow up on open enquiries, merchandise holds, and custom customer orders.
- Maintain impeccable store displays, clear pricing, and overall stock readiness, including weekend shifts.
- Handle customer concerns with empathy and professionalism, promptly escalating any quality or fulfillment issues.
- 0 to 2 years of proven experience in fashion retail, digital sales, or customer service.
- Strong flair for styling, fabric coordination, and offering personalized fashion advice.
- Demonstrated ability in sales conversion, confident closing, and building lasting customer relationships.
- Proficiency in managing digital sales channels, particularly WhatsApp and Instagram business messaging.
- Exceptional attention to detail for accurate sales recording, enquiry tracking, and inventory readiness.
- Collaborative mindset with strong communication skills to coordinate seamlessly with growth and operations teams.
- Opportunity to work closely with leadership and directly influence the growth of an emerging Nigerian fashion brand.
- Regular feedback sessions, structured quarterly performance reviews, and continuous learning opportunities.
- A supportive, inclusive, and kind workplace culture that values diverse perspectives and personal development.