About the Role
Welcome to Coronation, a leading African financial services provider dedicated to delivering exceptional solutions that foster sustainable wealth creation and build enduring legacies across the continent. We are currently looking for a dynamic and detail-oriented Retail Agency Administrator to join our growing team in Nigeria. In this vital role, you will be instrumental in supporting our retail agency network, streamlining administrative processes, and ensuring seamless service delivery to our diverse clientele. If you are passionate about the financial sector and eager to advance your career with a premier institution, we invite you to apply.
Key Responsibilities- Coordinate daily administrative operations for the retail agency network to ensure optimal performance.
- Maintain accurate records of agency activities, transactions, and performance metrics.
- Serve as the primary liaison between field agents and internal departments to resolve operational bottlenecks.
- Assist in onboarding and training new retail agents, providing them with necessary resources and documentation.
- Prepare regular reports on agency productivity, market trends, and operational challenges for management review.
- Ensure compliance with internal policies, regulatory standards, and industry best practices across all agency touchpoints.
- Bachelor's degree in Business Administration, Finance, Economics, or a related field.
- Minimum of 2 to 4 years of proven administrative experience, preferably within the financial services or banking sector.
- Strong proficiency in Microsoft Office Suite and modern database management systems.
- Exceptional organizational, multitasking, and time-management abilities.
- Outstanding verbal and written communication skills with a customer-centric approach.
- Demonstrated ability to work collaboratively in a fast-paced, target-driven environment.
- Competitive salary package with performance-based incentives.
- Comprehensive health insurance coverage for employees and dependents.
- Opportunities for continuous professional development and career advancement.
- A collaborative, inclusive, and dynamic work culture at a leading African institution.