About the Role
Eko Hotels & Suites, Nigeria's premier 5-star luxury destination, is seeking a dedicated and dynamic Restaurant Captain to join our esteemed hospitality team. In this role, you will be the face of our dining establishment, ensuring that every guest receives world-class service that reflects our commitment to excellence, luxury, and unforgettable culinary experiences.
Key Responsibilities- Supervise front-of-house restaurant operations to ensure smooth and efficient service delivery during all shifts.
- Greet and seat guests warmly, managing reservations, seating charts, and special guest requests with professionalism.
- Train, mentor, and evaluate floor staff, fostering a culture of teamwork, high performance, and exceptional hospitality.
- Monitor food and beverage quality, presentation, and speed of service while maintaining strict adherence to health and safety standards.
- Handle and resolve guest complaints promptly and gracefully to ensure maximum satisfaction and guest retention.
- Collaborate closely with the kitchen, bar, and management teams to streamline communication and service flow.
- Minimum of 3 to 5 years of proven experience as a Restaurant Captain, Supervisor, or Head Waiter in a high-end, 4- or 5-star hospitality environment.
- Possess an OND, HND, or Bachelor's degree in Hospitality Management, Hotel Administration, or a related field.
- Exceptional leadership, communication, and interpersonal skills with a natural flair for customer service.
- Strong problem-solving abilities and the capacity to remain calm and efficient under pressure in a fast-paced setting.
- Impeccable grooming, professional presentation, and a deep understanding of fine dining etiquette.
- Competitive salary with performance-based incentives and service charge bonuses.
- Comprehensive health insurance coverage for employees.
- Opportunities for continuous professional training and career advancement within a global brand.
- Daily meals provided during shifts and staff welfare programs.