About the Role
YellowDoor Hotels is a premier boutique hotel chain located in Abuja, Nigeria, offering bespoke accommodations and top-tier hospitality for business executives and leisure travelers. At the heart of our culinary offering is The Living Room, a vibrant multi-functional restaurant and bar that celebrates rich local cuisine and distinct regional flavors. We are currently seeking a dynamic and dedicated Food and Beverage Supervisor to elevate our dining operations, lead our front-of-house team, and ensure every guest feels truly at home while enjoying sharp, professional service.
Key Responsibilities- Direct hosts, waiters, runners, and cashiers through daily service operations to maintain high standards of hospitality.
- Coordinate seamlessly between the restaurant, bar, and kitchen teams to eliminate service bottlenecks and ensure timely order delivery.
- Welcome guests warmly, monitor guest satisfaction, and promptly resolve any complaints through effective follow-up actions.
- Coach team members, identify training opportunities, and address performance gaps directly to foster a culture of excellence.
- Track service standards consistently, manage POS operations, oversee cash reconciliation, and ensure strict compliance with food safety and hygiene regulations.
- Minimum of 2 to 4 years of proven experience in food and beverage floor supervision within a bustling hospitality environment.
- Strong expertise in front-of-house team leadership, performance coaching, and service-standard tracking.
- Demonstrated ability in restaurant, bar, and kitchen coordination to optimize daily operational workflows.
- Expertise in guest complaint resolution procedures, ensuring a customer-first approach at all times.
- Proficiency in POS system operations, cash reconciliation processes, and local food safety and hygiene compliance standards.
- Competitive salary package with performance-based incentives.
- Opportunities for professional growth and career advancement within a rising boutique hotel chain.
- Health insurance coverage and staff meals during shifts.
- A supportive, dynamic, and engaging work environment in the heart of Abuja.