About the Role
YellowDoor Hotels is a premier boutique hotel chain located in Abuja, Nigeria, offering sophisticated accommodations and business-class amenities designed for discerning travelers. We are currently seeking an experienced Guest Service Manager to lead our front desk and guest services teams. In this hands-on role, you will help make every stay feel welcoming and well-run, ensuring seamless operations and consistent, high-quality service across our busy shifts within a warm and professional environment.
Key Responsibilities- Lead and supervise front desk and guest services operations across daily shifts.
- Resolve complex guest concerns promptly, turning challenging moments into positive brand experiences.
- Coach, mentor, and hold staff accountable to clear hospitality and service standards.
- Coordinate VIP arrivals, special guest requests, and ensure smooth, thorough shift handovers.
- Produce timely shift reports and analyze recurring guest issues to prevent future disruptions.
- 4 to 8 years of overall hospitality experience, with 4 to 5 years specifically in premium four- or five-star hotel guest-services management.
- Proven expertise in front-desk shift operations, guest recovery, and complaint resolution.
- Demonstrated success in staff coaching, performance management, and service-standard enforcement.
- Strong capabilities in operational shift reporting and guest-issue trend analysis.
- Exceptional interpersonal, communication, and problem-solving skills tailored for a fast-moving boutique hotel environment.
- Competitive salary package commensurate with experience within the Nigerian hospitality sector.
- Opportunities for professional growth and leadership development in a fast-moving boutique operation.
- A supportive, warm, and professional work culture that values accountability and excellence.