About the Role
TeamAce Limited is actively seeking a detail-oriented and customer-focused Reservations & Ticketing Officer to join our dynamic travel operations. In this role, you will be instrumental in delivering seamless travel arrangements, managing complex flight bookings, and maintaining strict compliance with industry standards. If you possess a passion for the travel industry and a strong commitment to service excellence, this opportunity at TeamAce is designed for you to thrive and advance your career in Nigeria.
Key Responsibilities- Process flight reservations, ticket issuance, reissuance, and refunds accurately in line with customer requests and airline policies.
- Provide clients with precise fare quotations, detailed itineraries, and comprehensive information on fare rules and restrictions.
- Monitor ticketing time limits, handle BSPlink refunds, and ensure total compliance with IATA regulations.
- Prepare comprehensive daily, weekly, and monthly sales and activity reports for management and corporate clients.
- Supervise daily reservation and ticketing activities to maintain high service standards and guarantee exceptional customer satisfaction.
- Bachelor’s Degree or HND in any relevant field.
- Minimum of 2 to 4 years of proven professional experience in reservations and ticketing within the travel industry.
- Strong, hands-on knowledge of Global Distribution Systems (GDS) such as Amadeus, Galileo, or Sabre, alongside IATA regulations.
- Excellent customer service, communication, and interpersonal problem-solving skills.
- Demonstrated ability to work effectively under pressure, prioritize tasks, and manage multiple assignments simultaneously.
- Competitive salary package with performance-based incentives.
- Comprehensive health insurance coverage.
- Opportunities for professional development and industry certifications.
- A collaborative, supportive, and growth-oriented work environment.