About the Role
Wertvoll Consulting Services is a premier hospitality consulting firm headquartered in Lekki, Lagos, Nigeria, specializing in optimizing asset value and driving operational excellence for hotels, resorts, and boutique properties nationwide. Led by Principal Consultant Mazi Collins Ugochukwu Nwangwu, we are currently seeking a dynamic and customer-focused Reservations Officer to manage guest booking inquiries, coordinate room allocations, and ensure a seamless arrival experience for guests across our managed properties. If you possess a passion for hospitality and exceptional organizational skills, we invite you to build your career with our growing team in Lagos.
Key Responsibilities- Manage incoming reservation requests via phone, email, and online booking platforms accurately and promptly.
- Process room bookings, modifications, and cancellations in accordance with hotel policies and availability.
- Maintain comprehensive records of guest preferences, special requests, and billing details to ensure personalized service.
- Coordinate closely with front desk and housekeeping teams to communicate VIP arrivals and special accommodation needs.
- Handle guest inquiries, provide accurate information regarding rates, packages, and amenities, and resolve booking discrepancies professionally.
- Prepare daily, weekly, and monthly reservation reports for management review to support occupancy forecasting.
- Minimum of an OND, HND, or Bachelor's Degree in Hospitality Management, Business Administration, or a related field.
- Proven work experience in a reservations, front office, or customer service role within the hospitality industry.
- Excellent verbal and written communication skills with a polite, professional phone manner.
- Proficiency in hotel property management systems (PMS) and Microsoft Office Suite.
- Strong attention to detail, exceptional organizational abilities, and the capacity to multitask in a fast-paced environment.
- Must reside in or be willing to commute to Lekki, Lagos, and maintain a flexible approach to working hours.
- Competitive salary package commensurate with industry standards.
- Opportunities for professional growth and career advancement within premier hospitality consulting.
- Health insurance and wellness benefits.
- A collaborative, vibrant work environment in the heart of Lekki, Lagos.