About the Role
Reliance HMO is a technology-driven health insurance company leveraging software, data science, and telemedicine to make healthcare accessible, affordable, and delightful. We are currently seeking a dynamic, ambitious, and bilingual self-starter to join our growing team as a Reliance Care Officer. In this role, you will serve as the primary point of contact for our customers and stakeholders across francophone markets, delivering empathetic, solution-driven support while promoting our innovative health plans.
Key Responsibilities- Respond promptly to customer inquiries, requests, and complaints in French while maintaining a professional and friendly tone.
- Provide accurate information to prospective clients in French to guide them in selecting suitable health insurance plans.
- Escalate unresolved issues to appropriate internal teams and follow through to ensure complete client satisfaction.
- Accurately record and update customer feedback, complaints, and suggestions in the company's communication systems.
- Support customer acquisition by engaging French-speaking inbound prospects and encouraging product adoption.
- Bachelor's Degree or HND in any relevant discipline.
- Must have completed NYSC or possess a valid exemption letter.
- Fluent in both written and spoken French and English.
- Basic proficiency in Microsoft Office tools.
- Willingness to work in shifts, including weekends.
- Strong analytical skills, attention to detail, and ability to thrive in a fast-paced environment.
- Medical background such as Nursing, Pharmacy, or Microbiology is an added advantage.
- Remote-First Environment: Work flexibly from anywhere with a collaborative team.
- Competitive Salary: Industry-standard compensation rewarding your impact.
- Premium Health Insurance: Comprehensive medical coverage for you and your dependents.
- Unlimited Leave: Take the personal time you need to recharge.
- Learning & Development: Dedicated allowance for ongoing professional growth.