About the Role
Ladkem Eye Hospital, a trusted and fully accredited eye care institution established in 1990, is looking for a dedicated Front Desk / Admin Officer to join our dynamic team in Lagos. In this vital role, you will be the first point of contact for our patients, providing a warm, welcoming environment while delivering top-tier administrative and customer service support.
Key Responsibilities- Manage front office operations, handle communications, provide administrative support, and maintain an organized reception area.
- Ensure total customer satisfaction by actively listening to patient feedback and promptly escalating issues to management.
- Answer incoming calls, address client inquiries, and ensure an adequate supply of hospital forms, flyers, and account slips.
- Maintain hospital inventories, draft official correspondence, memos, medical reports, and bills.
- Maintain accurate records, ensure easy document retrieval, and conduct daily auditing of case notes.
- Handle billing accuracy, cash management, daily financial remittances, and transaction logging on QuickBooks and Electronic Medical Records (EMR).
- Liaise with Health Maintenance Organizations (HMOs) to facilitate seamless service delivery, referrals, and prompt bill payments.
- Manage the hospital's social media presence across platforms including X, Facebook, WhatsApp, and TikTok.
- Possess an OND, HND, or BSc in Business Administration, Management, Customer Service, Marketing, or a related field.
- Bring 2 to 3 years of proven experience in a similar front desk, administrative, or customer service role.
- Demonstrate professionalism, excellent communication skills, and a friendly, approachable demeanor.
- Proficiency in Microsoft Office Suite, QuickBooks, and Electronic Medical Records (EMR) systems.
- Must reside in Surulere or its immediate environs.
- Competitive salary package commensurate with experience.
- Opportunity to work in a reputable and state-of-the-art healthcare environment.
- Continuous professional development and career growth opportunities.