About the Role
Jeho Ashar Energy, a leading renewable energy company in Abuja, is seeking a professional and customer-oriented Customer Service / Front Desk Officer. In this role, you will serve as the vibrant first impression of our organization, welcoming visitors, handling client inquiries, and facilitating seamless communication across multiple channels to support our mission of expanding solar power adoption across Nigeria.
Key Responsibilities- Act as the primary point of contact, warmly welcoming visitors and managing the reception area to maintain a professional atmosphere.
- Handle incoming and outgoing communications efficiently via phone calls, WhatsApp, and official email channels.
- Provide accurate information regarding our solar power products, installation services, and maintenance packages.
- Direct customer inquiries to the appropriate internal departments and ensure prompt follow-up on unresolved issues.
- Record and track customer feedback, complaints, and requests to guarantee high satisfaction levels.
- Provide vital administrative support to the sales team by handling lead generation inquiries and maintaining updated customer records.
- Schedule appointments, meetings, and consultations for management and technical teams as required.
- 1 to 3 years of proven experience in customer service, front desk management, reception, sales support, or call center operations.
- Exceptional verbal and written communication skills in English.
- Proficient in utilizing office technology, including computers, professional email systems, and business WhatsApp applications.
- Strong interpersonal, listening, and organizational abilities with a natural flair for multitasking.
- Friendly, empathetic, and professional demeanor with a strong passion for delivering stellar customer experiences.
- Prior experience in sales, technical-product environments, or the renewable energy sector will be a distinct advantage.
- Competitive salary package commensurate with experience.
- Opportunities for professional growth within the fast-growing renewable energy sector in Nigeria.
- Dynamic, supportive, and eco-friendly work environment.