About the Role
Fidelity Bank is a top-tier Nigerian financial institution renowned for integrity, professionalism, and world-class talent development. Guided by our core values of Talent, Ambition, and Character (TAC), we are committed to building a team of exceptional professionals. We are currently seeking a motivated and results-driven Relationship Officer to join our vibrant team on a full-time, on-site basis in Nigeria. In this role, you will play a pivotal part in expanding our customer base, nurturing valuable client relationships, and driving the bank's strategic business objectives.
Key Responsibilities- Manage and grow a dedicated portfolio of individual and corporate customers by proactively identifying opportunities for business development.
- Build and sustain strong, long-term client relationships to understand their financial needs and recommend tailored banking products and services.
- Handle end-to-end account opening processes, monitor account activities, and execute effective cross-selling and upselling strategies.
- Ensure prompt and professional resolution of customer inquiries, complaints, and service issues.
- Prepare comprehensive reports on customer portfolio performance and support credit and risk assessment processes.
- Collaborate seamlessly with internal teams and operational departments to guarantee efficient and timely service delivery.
- Bachelor’s Degree in Banking and Finance, Business Administration, Economics, or a related discipline.
- Demonstrated expertise in customer relationship management, sales, and business development within the financial sector.
- Strong interpersonal, negotiation, and communication skills for engaging high-value clients and internal stakeholders.
- Solid analytical and problem-solving abilities to assess client needs and conduct basic credit evaluations.
- Good understanding of Nigerian banking operations, retail and corporate products, and regulatory compliance standards.
- Proficiency in Microsoft Office suite and familiarity with core banking applications or CRM tools.
- Industry-leading professional development through continuous training programs and business school placements.
- Competitive compensation package with performance-based incentives and career growth opportunities.
- Comprehensive health insurance and employee wellness benefits.
- A collaborative, inclusive, and dynamic corporate work culture that values integrity and excellence.