About the Role
Stanbic IBTC Holdings PLC is looking for a dynamic, results-driven Mandarin-speaking Relationship Manager - North to join our esteemed team. In this pivotal role, you will bridge cultural and financial gaps, delivering tailored banking solutions to our diverse client base while driving revenue growth and upholding our commitment to exceptional service delivery across Nigeria.
Key Responsibilities- Conduct comprehensive needs analysis for new and existing clients to identify financial requirements and match them with appropriate bank products.
- Develop and implement a structured contact management program to proactively engage clients, uncover cross-selling opportunities, and maintain detailed call reports.
- Manage a dedicated portfolio of clients to maximize revenue generation while minimizing costs, risks, and ensuring optimal client satisfaction.
- Provide stellar customer service by educating clients on self-service digital channels, explaining account terms, and resolving complaints promptly.
- Collaborate cross-functionally with credit, product, wealth management, compliance, and risk teams to ensure seamless end-to-end service delivery.
- Bachelor's degree in Social Sciences or a related field; a Master's degree or relevant professional certifications will be an added advantage.
- Must be fluent in Mandarin speaking.
- 1 to 2 years of general banking experience combined with 2 to 4 years of experience in research, development, strategy formulation, and execution.
- Strong behavioural competencies including rapport building, idea generation, and effective teamwork.
- Proficiency in technical competencies such as business analysis planning, requirements elicitation, and solution assessment.
- Competitive salary and performance-based incentives within the Nigerian financial sector.
- Comprehensive medical and health insurance coverage for you and your dependents.
- Continuous professional development through world-class training programs.
- Dynamic, inclusive, and multinational work environment with Standard Bank Group.