About the Role
Qore is the only truly African cloud-native Core Banking Software provider, serving as the heartbeat of the emerging digital financial ecosystem across the continent. We are currently looking for a dynamic and results-oriented Relationship Manager to join our growing team in Nigeria. In this role, you will play a pivotal part in strengthening client relationships, coordinating seamless service delivery, managing customer requests, and ensuring the prompt resolution of any operational issues. If you are passionate about financial technology and excel at delivering exceptional client experiences, this is the perfect opportunity to advance your career with an industry leader.
Key Responsibilities- Build and maintain strong, long-lasting relationships with key banking and financial technology clients.
- Coordinate end-to-end service delivery and manage day-to-day customer requests efficiently.
- Ensure the timely and successful resolution of client issues using service desk platforms.
- Collaborate effectively with cross-functional internal teams to meet client expectations and deliver optimal solutions.
- Monitor service metrics and provide regular feedback to improve overall customer satisfaction and retention.
- A Bachelor of Science (BSc) degree in Accounting or a related numerate discipline is strongly preferred.
- Minimum of 2 years of relevant professional experience in relationship management, customer success, or customer support within the tech or financial services sector.
- Demonstrated proficiency in using service desk platforms such as Zoho Desk, Freshdesk, or similar customer support tools.
- Strong interpersonal, written communication, and client engagement skills.
- Exceptional ability to manage multiple requests simultaneously and collaborate seamlessly with cross-functional teams.
- Competitive remuneration package tailored to your skills and experience.
- Flexible hybrid work options designed to support work-life balance.
- Paid lunch provided for days worked onsite.
- Robust learning and professional development opportunities to accelerate your career growth.