About the Role
Airtel Nigeria is seeking a strategic and results-driven Regional Head of Retail Shops for our Northwest operations. In this pivotal leadership role, you will champion operational excellence, drive revenue growth, and ensure top-tier customer satisfaction across all retail touchpoints in a fast-paced telecommunications environment.
Key Responsibilities- Lead the strategic rollout of Airtel-owned shops in high-impact locations while optimizing lease agreements and operating costs.
- Cascade regional sales targets, driving month-on-month growth in HBB devices, GADS, ERC, and overall revenue profitability.
- Ensure strict brand alignment and uniformity across all retail outlets in adherence to the company playbook.
- Manage team performance by implementing targeted learning initiatives, employee engagement programs, and rewards schemes.
- Monitor compliance across all touchpoints to prevent statutory and regulatory sanctions.
- Bachelor's degree in a relevant discipline; postgraduate or professional qualifications are an added advantage.
- Minimum of 8 years of professional experience, including at least 3 years in a senior supervisory or management role within telecommunications or retail.
- Exceptional analytical, communication, and decision-making skills.
- Proven ability to motivate teams and evaluate customer needs to deliver superior service.
- Competitive salary and performance-based bonus structure.
- Comprehensive health insurance and wellness benefits.
- Opportunities for professional development and career advancement within a global telecommunications leader.