About the Role
Cedar Grillz & Lounge is a contemporary food and lifestyle destination offering delicious meals, premium grills, refreshing drinks, and a relaxed lounge experience. We are currently looking for a professional and welcoming Receptionist / Secretary to join our dynamic team in Gwarinpa, Abuja. In this full-time, shift-based position, you will serve as the first face, voice, and impression of our brand, ensuring every guest enjoys a warm, organized, and memorable visit from the very first contact.
Key Responsibilities- Greet and seat guests promptly, manage waiting lists, and recognize returning guests and VIPs.
- Take, confirm, and manage reservations across phone, WhatsApp, email, and social media channels.
- Handle conference room and sit-out enquiries, quotations, bookings, and logistical coordination.
- Provide comprehensive secretarial support by managing the General Manager’s diary, correspondence, filing, and records.
- Maintain an accurate guest database tracking preferences, allergies, and visit history.
- Respond promptly and professionally to digital enquiries and manage guest feedback with empathy.
- Support marketing initiatives and maintain accurate venue information across various digital platforms.
- Minimum of an OND or HND in Hospitality Management, Business Administration, Secretarial Studies, or a related field; a Bachelor’s degree is an added advantage.
- 2 to 3 years of proven experience in reception, front-office, guest relations, reservations, or executive secretarial roles.
- Exceptional spoken and written English communication skills.
- Proficiency in Microsoft Office, Google Workspace, and confident use of WhatsApp Business.
- Polished personal presentation, strong organizational skills, multitasking abilities, and high emotional intelligence.
- Minimum age requirement of 20 years with a commitment to maintaining high grooming and professional standards.
- Competitive salary with a shift-based work schedule covering evenings, weekends, and public holidays.
- Branded uniform or smart-dress allowance provided by the company.
- Opportunity to work in a stylish, vibrant, and growing hospitality environment in Abuja.
- Professional growth and hands-on experience in customer relations and hospitality management.