About the Role
The MUSE Boutique Hotel is an upscale, five-star hospitality establishment situated in Independence Layout, Enugu. Designed to cater to corporate executives, discerning business travelers, and premium leisure guests, the hotel offers a sophisticated environment characterized by contemporary design, high-end amenities, and tailored guest services. We are currently seeking a polished and hospitable Receptionist / Front Desk Officer to serve as the welcoming face of our establishment, ensuring every guest experiences the highest standard of luxury and care from arrival to departure.
Key Responsibilities- Greet and welcome all guests, visitors, and VIPs with exceptional warmth, professionalism, and adherence to five-star hospitality standards.
- Manage the front desk operations, including efficient check-ins, check-outs, room assignments, and handling guest inquiries or requests promptly.
- Process reservations made via phone, email, or in-person with high accuracy using the hotel management software.
- Handle billing, settle guest accounts, and manage cash or card transactions securely and accurately.
- Coordinate with housekeeping, maintenance, and food and beverage departments to ensure seamless service delivery and guest satisfaction.
- Manage incoming calls, route messages professionally, and provide comprehensive information about hotel amenities, local attractions, and services.
- Handle guest feedback and complaints gracefully, resolving issues swiftly to ensure a memorable and positive stay.
- Minimum of an OND, HND, or Bachelor's degree in Hospitality Management, Business Administration, or a related field.
- Proven previous experience working as a Front Desk Officer, Receptionist, or Customer Service Representative, preferably within the hospitality or luxury hotel sector.
- Exceptional verbal and written communication skills in English with a pleasant and professional telephone etiquette.
- Strong interpersonal skills with a natural ability to anticipate guest needs and maintain composure in a fast-paced environment.
- Proficiency in using hotel management software, Microsoft Office Suite, and general office equipment.
- Impeccable personal presentation, grooming standards, and attention to detail.
- Residency in or willingness to relocate to Enugu, with the flexibility to work shifts, weekends, and holidays as required.
- Competitive salary package with attractive performance-based incentives.
- Comprehensive training programs and excellent career growth opportunities within the hospitality industry.
- Supportive team culture within a prestigious, professional five-star work environment.
- Complimentary staff meals provided during active duty shifts.
- Accommodation options for eligible roles where applicable.