About the Role
Moniepoint is a leading financial technology company digitizing Africa's real economy by building a comprehensive financial ecosystem for businesses. We provide essential payment, banking, credit, and business management tools designed to empower enterprises to succeed. We are currently looking for a dynamic and empathetic Customer Support Officer to join our team in Rivers State, delivering high-quality, professional support to our valued customers.
Key Responsibilities- Serve as the primary point of contact for walk-in customers and manage inquiries across official WhatsApp support groups.
- Provide prompt, accurate, and professional responses to all customer service requests and inquiries.
- Log all support tickets meticulously to ensure efficient tracking, follow-up, and resolution.
- Collaborate closely with internal cross-functional teams to resolve customer issues in a timely manner.
- Escalate complex or unresolved inquiries to the Regional or State Team Lead according to operational guidelines.
- Adhere strictly to approved communication scripts, service level agreements, and data privacy protocols.
- Collect, document, and report customer feedback to drive continuous product and service improvements.
- Minimum of 1 to 2 years of proven experience in a customer service or support role.
- Possession of a Bachelor's Degree (BSc) or Higher National Diploma (HND) from a recognized institution.
- Must have successfully completed the mandatory NYSC program or possess a valid exemption certificate.
- Exceptional written and verbal communication skills tailored for face-to-face and digital interactions.
- Strong problem-solving abilities, high emotional intelligence, and a genuine customer-centric mindset.
- Meticulous attention to detail with strict adherence to operational policies and confidentiality.
- Competitive compensation package with attractive employee benefits.
- Robust career growth opportunities within a fast-growing fintech ecosystem.
- Continuous professional development support and collaborative team culture.