About the Role
Moniepoint is a leading financial technology company digitising Africa’s real economy by building a robust financial ecosystem for businesses. We provide comprehensive payment, banking, credit, and business management tools to help enterprises succeed across the continent. We are currently looking for a dynamic and customer-focused Customer Support Officer to provide offline state support in Anambra.
Key Responsibilities- Serve as the primary point of contact for walk-in customers in Anambra and manage customer inquiries efficiently across WhatsApp communication platforms.
- Provide prompt, accurate, and professional responses to all customer service requests, technical issues, and inquiries.
- Log all customer support interactions accurately into tracking systems for seamless follow-up and issue resolution.
- Collaborate closely with internal cross-functional teams to ensure quick turnaround times for customer issues.
- Escalate complex or unresolved inquiries to the Regional or State Team Lead following proper operational protocols.
- Adhere strictly to approved communication scripts, service level agreements (SLAs), and internal security guidelines.
- Collect, document, and report valuable customer feedback on products and services to drive continuous service improvement.
- Build and maintain strong, trust-based relationships with clients through exceptional communication and high emotional intelligence.
- Maintain strict confidentiality and data privacy regarding all customer information at all times.
- Minimum of 1 to 2 years of relevant professional experience in customer service or support roles.
- Minimum educational qualification of a Bachelor's Degree (BSc) or Higher National Diploma (HND).
- Mandatory completion of the National Youth Service Corps (NYSC) or possession of a valid exemption certificate.
- Exceptional verbal and written communication skills tailored for handling physical walk-ins and digital group chats.
- Strong problem-solving abilities paired with a deeply empathetic and customer-centric mindset.
- Meticulous attention to detail for precise data logging, documentation, and tracking.
- Competitive compensation package with attractive industry benefits.
- Ample opportunities for rapid career growth and professional development in a fast-paced fintech environment.
- Supportive and collaborative team culture dedicated to personal and professional excellence.