About the Role
Ebekendy Hotel & Suites is a modern and prestigious accommodation located in the heart of Port Harcourt, Rivers State. We are currently seeking a vibrant, hospitable, and professional Receptionist to join our front office team. In this role, you will be the welcoming face of our hotel, responsible for delivering exceptional customer service, managing guest communications, and ensuring seamless check-in and check-out experiences at our property situated at Plot 70, Graceland Road, Tombia Extension, GRA Phase 2.
Key Responsibilities- Greet and welcome guests warmly upon arrival and departure in accordance with hotel standards.
- Manage room reservations, guest check-ins, and check-outs efficiently, ensuring all billing information is accurate.
- Handle incoming phone calls, emails, and walk-in inquiries regarding room availability, rates, and hotel amenities.
- Provide guests with comprehensive information about hotel services, local attractions, and transport options in Port Harcourt.
- Coordinate with housekeeping and maintenance teams to ensure rooms are pristine and ready for incoming guests.
- Resolve any guest complaints or issues promptly and professionally with a focus on guest satisfaction.
- Maintain accurate daily logs of front desk activities, cash flow, and room occupancy status.
- Minimum of OND, SSCE, or relevant academic qualifications from a recognized institution.
- Proven work experience as a Receptionist, Front Desk Agent, or similar customer-facing role, preferably within the hospitality industry.
- Must reside within or in close proximity to GRA, Port Harcourt, to ensure punctuality.
- Exceptional verbal and written communication skills in English.
- Proficiency in using hotel management software and basic computer applications.
- Outstanding interpersonal skills, patience, and a professional, well-groomed appearance.
- Competitive and attractive monthly salary.
- Opportunities for professional growth and training within the hospitality sector.
- A supportive, safe, and dynamic working environment.