About the Role
Tiva Creative is looking for a results-driven Service Officer (Territory Service Officer) to act as our boots on the ground for TheOtherWife platform. You will completely own your assigned Local Zone Area, managing chef relationships, customer acquisition, and delivery logistics to ensure operational excellence and community impact.
Key Responsibilities- Recruit and onboard at least 50 verified HomeChefs monthly, guiding them through app setup, menu listing, and food safety standards.
- Drive customer acquisition through localized marketing activities, generating a minimum of 200 new customer sign-ups per month.
- Monitor delivery logistics to ensure orders meet strict service level agreements and coordinate effectively with local riders.
- Map streets, estates, and commercial clusters to execute comprehensive monthly zone activation plans.
- Submit detailed weekly reports covering active chef counts, completed orders, customer feedback, and delivery performance.
- Must reside within or very close to the assigned Local Zone Area with exceptional local market knowledge.
- Possession of a Secondary School Certificate minimum; an OND or degree is an added advantage.
- Previous experience in field marketing, sales, FMCG distribution, or community development.
- Strong communication skills with a natural ability to build trust and relationships quickly.
- Proficiency in using an active Android smartphone and basic reporting applications.
- Competitive base salary supplemented by performance bonuses tied to order volume and chef onboarding.
- Opportunities for professional growth within a fast-scaling tech-enabled consulting and operations firm.
- Direct impact on empowering local culinary entrepreneurs and transforming community food ecosystems in Nigeria.