About the Role
LEAM Consulting Limited is a foremost consulting firm renowned for its unwavering commitment to professionalism and excellence in service delivery to individuals and corporate organizations. We are currently seeking a polished, customer-oriented and efficient Receptionist to join our dynamic team in Nigeria. In this role, you will serve as the primary point of contact for all visitors, creating a warm and welcoming environment while ensuring seamless front office operations.
Key Responsibilities- Receiving and welcoming visitors, clients, and guests appropriately with a high level of professionalism.
- Assisting guests with hotel reservations, lodging arrangements, and room service coordination.
- Processing credit card and cash transactions accurately for lodging, dining, and other facility services.
- Listening to and proactively assisting guests with their requests, inquiries, and complaints in a prompt manner.
- Maintaining accurate, up-to-date records of guest charges, billing transactions, and front desk logs.
- Collaborating with internal departments to ensure guest satisfaction and a seamless hospitality experience.
- Minimum of an SSCE or OND qualification from a recognized institution.
- Proven work experience as a receptionist, front desk agent, or in a similar hospitality role is an added advantage.
- Exceptional verbal and written communication skills in English.
- Strong interpersonal skills with a polite, professional, and customer-centric disposition.
- Proficiency in handling basic office technology, point-of-sale systems, and credit card processing machines.
- Ability to multitask, remain calm under pressure, and solve problems efficiently.
- Competitive salary package commensurate with industry standards.
- Opportunities for professional growth and career advancement within a reputable consulting firm.
- A supportive, collaborative, and engaging work environment.