About the Role
Wecleanit Services Limited is a premier professional cleaning and pest control company located in Lagos, Nigeria. We are currently seeking a dynamic and result-oriented Customer Service Representative to join our growing team. In this role, you will be the vital link between our valued clients and our operations department, ensuring that every customer interaction reflects our commitment to excellence, reliability, and top-tier service delivery.
Key Responsibilities- Build and maintain strong, lasting relationships with both existing and prospective clients.
- Serve as the primary point of contact for all customer inquiries, feedback, and concerns.
- Ensure the timely and effective resolution of customer complaints and service-related issues.
- Conduct regular client follow-ups to assess satisfaction levels and service quality.
- Develop and implement proactive customer retention strategies.
- Coordinate seamlessly with operations teams to guarantee flawless service execution.
- Maintain accurate and up-to-date customer records and interaction histories.
- Identify lucrative opportunities for upselling and cross-selling company cleaning services.
- Prepare comprehensive customer service reports and feedback analyses for management review.
- Bachelor degree or HND in Business Administration, Marketing, Mass Communication, or a related field.
- Minimum of 2 years of proven experience in customer service, client relations, sales, or account management.
- Exceptional verbal and written communication skills in English.
- Strong interpersonal, negotiation, and relationship-building abilities.
- High emotional intelligence with strong problem-solving and conflict-resolution skills.
- Proficiency in Microsoft Office applications and digital communication tools.
- Prior experience working within a service-based industry in Lagos is an added advantage.
- Competitive and attractive salary package.
- Exciting opportunities for professional development and career growth.
- Dynamic and collaborative work environment.