About the Role
Blue Coral Healthcare Services (BCHS) is seeking a dynamic and customer-focused Customer Service Lead to join our growing team in Lagos. Incorporated in March 2017 by a group of visionary indigenous investors, BCHS is committed to bridging the gap in the Nigerian healthcare sector by delivering international-standard medical services that are both affordable and easily accessible. We pride ourselves on maintaining a safe, warm, and welcoming environment for all our patients and visitors. In this pivotal role, you will champion our commitment to excellence by ensuring every patient interaction reflects our core values of care, professionalism, and empathy. If you possess a passion for exceptional service delivery and reside within the designated axis, we invite you to advance your career with us.
Key Responsibilities- Attend promptly to customer inquiries, walk-in visitors, and phone calls with utmost professionalism and courtesy.
- Handle, resolve, and document customer complaints efficiently while ensuring effective follow-up actions are taken.
- Build and maintain strong, positive, and lasting relationships with patients and healthcare stakeholders.
- Implement proactive strategies to support high levels of customer satisfaction and patient retention.
- Collaborate with internal medical and administrative teams to streamline service delivery and improve the overall patient experience.
- Monitor customer feedback trends and provide actionable insights to management for service enhancement.
- Minimum of a Bachelor's Degree (BSc) or Higher National Diploma (HND) in a relevant discipline.
- Demonstrated experience in a customer service or client relations role within healthcare or a related service industry is a strong advantage.
- Exceptional verbal and written communication skills with strong interpersonal abilities.
- Applicants must preferably reside within the axis between Jakande and Abraham Adesanya/Ajah to ensure timely and easy movement to the office.
- Open to both male and female candidates who exhibit high emotional intelligence and problem-solving capabilities.
- Competitive salary package commensurate with qualifications and industry standards.
- Opportunities for professional growth and career advancement within a reputable healthcare organization.
- A supportive, collaborative, and health-conscious work environment.