About the Role
Singapore View Hotel and Suites is a premier hospitality destination located in Uruagu, Nnewi, Anambra State. We are dedicated to providing our guests with top-tier accommodation and memorable experiences. We are currently seeking a vibrant, organized, and customer-oriented Receptionist to join our front-of-house team and serve as the warm face of our establishment.
Key Responsibilities- Greet all guests, visitors, and vendors warmly and professionally upon arrival at the hotel.
- Handle check-in and check-out procedures efficiently, managing room assignments and guest folios accurately.
- Manage room reservations and inquiries made via phone, email, or walk-ins with promptness and courtesy.
- Process payments, issue receipts, and maintain accurate daily financial transaction records.
- Address guest complaints, requests, and inquiries swiftly and effectively to ensure maximum satisfaction.
- Coordinate with housekeeping and maintenance departments to ensure rooms and facilities meet our high standards.
- Maintain a clean, organized, and welcoming reception area at all times.
- Possession of an OND or HND in Business Administration, Hospitality Management, or a related field.
- Previous relevant experience working as a receptionist, front desk agent, or in a similar customer service role within the hospitality industry.
- Excellent communication and interpersonal skills with a polite and professional demeanor.
- Strong computer literacy, including proficiency in hotel management software and Microsoft Office suite.
- Exceptional organizational and multitasking abilities, with the capability to remain calm under pressure.
- Must reside in or be willing to commute to Uruagu, Nnewi, Anambra State.
- Competitive salary package commensurate with experience.
- Opportunities for professional growth and career advancement within the hospitality sector.
- A supportive, dynamic, and engaging work environment.