About the Role
LEAM Consulting Limited, a foremost professional consulting firm with a proven track record of delivering excellent services to individuals and corporate organizations, is seeking a dynamic Customer Service Representative. In this vital role, you will serve as the professional face of our organization, ensuring every client interaction reflects our high standards of professionalism and dedication.
Key Responsibilities- Attend to client calls, emails, social media messages, and walk-in inquiries courteously and professionally.
- Handle client complaints and issues promptly, exercising sound judgment to ensure satisfactory resolution and retention.
- Maintain accuracy and timeliness in daily record keeping, client database management, and reporting.
- Provide accurate and comprehensive information about our consulting services to prospective and existing clients.
- Collaborate with internal teams to escalate complex issues and ensure seamless service delivery.
- HND or B.Sc. Degree in Business Administration, Mass Communication, Marketing, or a related field.
- Minimum of 1 year of proven experience in a customer service or client-facing role.
- Excellent verbal and written communication skills with a professional telephone etiquette.
- Strong interpersonal, problem-solving, and organizational abilities.
- Calm, patient, and empathetic personality with a strong client-first mindset.
- Competitive salary package commensurate with experience.
- Opportunities for professional growth and career advancement within a leading consulting firm.
- Comprehensive health insurance coverage.
- A collaborative, supportive, and professional work environment.