About the Role
Greenlife Pharmaceuticals Limited, a leading name in the Nigerian pharmaceutical sector, is looking for a dedicated and customer-focused Front Desk / HMO Officer to join our corporate headquarters in Ilupeju, Lagos. In this dynamic role, you will serve as the primary point of contact for our clients, visitors, and partners while efficiently managing HMO-related processes and front office administrative duties to support our commitment to promoting healthy living across Nigeria.
Key Responsibilities- Receive, process, and verify the accuracy of client and customer information while utilizing the organization's internal CRM system.
- Manage front desk operations, including welcoming visitors, directing inquiries, and maintaining a professional reception area.
- Handle HMO-related queries, liaise with healthcare providers and insurance administrators, and facilitate seamless service delivery for beneficiaries.
- Resolve customer service issues by clarifying complaints, determining root causes, explaining the best solutions, and following up to ensure complete resolution.
- Maintain and update customer records, account information, and financial adjustments accurately within the database.
- Process service requests for order changes and communicate updates to the appropriate internal departments promptly.
- Extract data from internal systems and assist management in compiling scheduled and special customer service reports.
- Collaborate with the customer service departmental team to achieve corporate objectives and improve overall service delivery.
- Minimum of a Bachelor's Degree or Higher National Diploma in Business Administration, Social Sciences, or a related field.
- Proven work experience as a Front Desk Officer, Customer Service Representative, or HMO Officer, preferably within the healthcare or pharmaceutical industry.
- Excellent verbal and written communication skills with a professional and polite demeanor.
- Strong proficiency in using CRM software, MS Office suite, and internal database management systems.
- Exceptional problem-solving abilities, high attention to detail, and effective time-management skills.
- Ability to multitask in a fast-paced environment while maintaining composure and delivering quality service.
- Competitive salary package with performance incentives.
- Comprehensive health insurance coverage, including HMO benefits.
- Opportunities for professional development and career growth within a reputable pharmaceutical company.
- A collaborative, supportive, and engaging work environment at our corporate headquarters in Lagos.