Receptionist

About the Role

LEAM Consulting Limited, a foremost consulting firm renowned for professionalism and excellence, is looking to hire a dedicated Receptionist to join our dynamic team. This role is ideal for a personable, detail-oriented individual who thrives in a fast-paced environment and takes pride in delivering outstanding guest experiences from the very first point of contact.

As the face of our organization, the Receptionist will play a crucial role in creating positive first impressions for visitors, guests, and clients. You will be responsible for handling front desk operations, managing guest inquiries, and ensuring smooth day-to-day administrative processes that support our reputation for excellent service delivery.

• Receive and welcome visitors in a warm, professional, and courteous manner
• Assist guests with hotel reservations and provide accurate information on availability and services
• Process credit card transactions for lodging, room service, and other hotel-related charges
• Address and resolve guest requests, inquiries, and complaints promptly and professionally
• Maintain accurate and up-to-date records of guest charges and transactions
• Coordinate with other departments to ensure seamless guest service delivery
• Handle incoming calls and direct them to the appropriate personnel or department
• Maintain a clean, organized, and welcoming front desk area at all times

• Minimum of SSCE or OND qualification
• Prior experience in a receptionist, front desk, or hospitality role is an advantage
• Excellent verbal and written communication skills
• Strong interpersonal skills with a friendly and professional demeanor
• Good organizational and multitasking abilities
• Basic computer literacy, including proficiency with reservation and payment processing systems
• Ability to handle guest complaints with patience, tact, and professionalism
• High level of integrity and attention to detail when managing financial transactions

• Opportunity to work with a reputable and professional consulting firm
• Exposure to a dynamic hospitality and client service environment
• Competitive remuneration package
• Room for professional growth and skill development
• Supportive and collaborative work environment

Skills