About the Role
FMR Agency is seeking a dynamic, customer-focused Receptionist to join our serviced apartment team in Nigeria. In this role, you will serve as the primary point of contact for our guests, delivering an exceptional hospitality experience while ensuring the smooth and efficient day-to-day operation of our front desk.
Key Responsibilities- Welcome guests warmly, manage check-ins and check-outs, and verify required identification and registration details.
- Handle booking enquiries and reservations efficiently via telephone, WhatsApp, email, and other approved channels.
- Process authorized guest payments, issue receipts, and maintain accurate daily financial and occupancy records.
- Coordinate seamlessly with housekeeping, maintenance, and security teams to resolve guest requests promptly.
- Maintain a clean, organized, and welcoming reception area while ensuring strict confidentiality of guest information.
- Possess a Bachelor's Degree with proven experience as a Receptionist, Front Desk Officer, or Guest Relations Officer in the hospitality sector.
- Exceptional verbal and written communication skills with a polished, professional demeanor.
- Proficiency in basic office software, booking systems, and digital communication tools like WhatsApp and email.
- High integrity, honesty, discretion, and the ability to remain calm under pressure when handling difficult situations.
- Prior experience working in hotels, serviced apartments, or related hospitality environments is a distinct advantage.
- Competitive salary package commensurate with experience.
- Opportunities for professional growth and career advancement within a reputable agency.
- A supportive, collaborative, and ethical work environment.