About the Role
Veritaspeak Consultancy is a premier HR consulting firm dedicated to providing professional recruitment, talent management, HR advisory, and workforce solutions to diverse businesses. We are currently seeking a dynamic, detail-oriented, and customer-focused Receptionist to join our team. In this pivotal front-desk role, you will be the welcoming face of our organization, ensuring smooth daily operations and creating a lasting positive impression for all our clients, visitors, and partners.
Key Responsibilities- Welcome and attend to all visitors and customers professionally while ensuring an exceptional customer experience.
- Respond promptly to customer enquiries through phone calls, WhatsApp, and other designated communication channels.
- Receive, process, and accurately record customer orders, requests, and comprehensive service details.
- Maintain proper customer records, comprehensive documentation, and accurate data-entry reports.
- Handle customer complaints gracefully, follow up on pending orders and service requests, and escalate complex issues when necessary.
- Manage front-desk activities, general administrative duties, and other operational tasks as assigned by management.
- Minimum of 2 years of relevant professional experience as a receptionist, customer service representative, front-desk officer, or in a related administrative role.
- Possession of a BSc or HND in Business Administration, Sociology, Mass Communication, or a closely related field.
- Must be fully computer literate with proven proficiency in Microsoft Word, Excel, email management, and basic office productivity applications.
- Exceptional communication, interpersonal, customer service, and relationship-management skills.
- Professional appearance, a positive attitude, strong organizational abilities, and meticulous attention to detail.
- Reliable, punctual, and capable of multitasking effectively while working under pressure.
- Must reside within Gudu, Gaduwa, Apo, or easily accessible nearby locations in Abuja.
- Competitive salary package commensurate with experience and industry standards.
- Opportunities for professional growth and career development within a reputable HR consulting firm.
- Comprehensive training and supportive team environment.