About the Role
Lock and Sum Consulting is proud to partner with CNC, a prestigious new fine dining Afro-fusion restaurant launching in Jos, Plateau State. We are currently seeking a dynamic and detail-oriented Floor Supervisor to join our foundational team. In this role, you will play a pivotal part in establishing high standards of service, guest satisfaction, and operational efficiency as we bring a unique culinary experience to the region.
Key Responsibilities- Oversee daily front-of-house restaurant operations to ensure seamless service delivery and guest satisfaction.
- Train, mentor, and supervise service staff, hosts, and support teams to maintain top-tier hospitality standards.
- Manage guest relations, addressing feedback and resolving any service issues promptly and professionally.
- Coordinate closely with the kitchen and bar staff to ensure smooth communication and timely order delivery.
- Monitor dining room ambiance, cleanliness, and table settings to align with fine dining expectations.
- Assist with inventory management, scheduling, and enforcing health, safety, and hygiene protocols.
- Relevant educational qualifications in Hospitality Management, Business Administration, or a related field.
- Proven working experience as a Floor Supervisor, Head Waiter, or similar supervisory role within the hospitality or restaurant industry.
- Exceptional leadership, communication, and interpersonal skills with a passion for fine dining.
- Strong problem-solving abilities and the capacity to thrive in a fast-paced environment.
- Impeccable attention to detail and a commitment to delivering outstanding customer service.
- Residency in Jos or willingness to relocate to Jos, Plateau State.
- Competitive salary package with performance-based incentives.
- Opportunity to be part of an exciting new restaurant launch and build a career from the ground up.
- Comprehensive professional training and continuous skills development.
- A supportive, collaborative, and vibrant work environment within the hospitality sector.