About the Role
LEAM Consulting Limited, a foremost consulting firm renowned for our unwavering commitment to professionalism and excellence, is seeking a dedicated and polished Receptionist to join our dynamic team in Nigeria. In this pivotal front-desk role, you will serve as the primary brand ambassador, creating a warm, welcoming, and efficient environment for all clients, visitors, and guests. We pride ourselves on delivering outstanding service to both individuals and corporate organizations, and we are looking for a detail-oriented professional who shares our passion for exceptional customer care and operational efficiency.
Key Responsibilities- Receiving, welcoming, and directing visitors and clients appropriately with a high standard of courtesy and professionalism.
- Assisting guests with seamless hotel reservations, accommodations, and related hospitality arrangements.
- Processing credit card transactions securely and accurately for lodging, room service, and other facility amenities.
- Listening attentively to guest requests and complaints, providing prompt, effective, and satisfactory solutions.
- Maintaining accurate, up-to-date records of guest charges, accounts, and front-desk transactions.
- Managing incoming calls, correspondence, and general administrative inquiries with utmost discretion.
- Minimum of an SSCE or OND qualification from a recognized institution.
- Proven experience working as a receptionist, front desk officer, or in a similar customer-facing hospitality role.
- Exceptional verbal and written communication skills in English.
- Proficiency in basic computer applications and payment processing systems.
- Strong interpersonal skills with a patient, friendly, and problem-solving disposition.
- Ability to multitask, remain calm under pressure, and manage time efficiently in a busy environment.
- Competitive salary package commensurate with experience.
- Opportunities for continuous professional development and career growth within a reputable firm.
- A supportive, collaborative, and professional working environment.
- Health insurance and other standard corporate benefits.