About the Role
Wellstay Hotels blends timeless elegance with modern comfort across our properties worldwide. From sophisticated suites to curated dining and memorable celebrations, every detail is designed around your stay. We are currently looking for a vibrant and dedicated Front Desk Officer to join our hospitality team in Nigeria, serving as the welcoming face of our establishment and ensuring seamless guest interactions from arrival to departure.
Key Responsibilities- Manage efficient guest check-in and check-out procedures while maintaining accuracy in guest profiles.
- Handle room reservations, inquiries, and special requests via phone, email, and in-person interactions.
- Process guest payments, manage billing, and reconcile daily front office transactions.
- Coordinate closely with the housekeeping and maintenance departments to ensure rooms are ready and guest issues are resolved promptly.
- Maintain a welcoming, clean, and organized reception area that reflects the brand elegance of Wellstay Hotels.
- Provide comprehensive information about hotel amenities, local attractions, and services to enhance guest satisfaction.
- Minimum of an OND or HND in Hospitality Management, Business Administration, or a related field.
- At least 1 year of proven work experience in customer service or a hotel front desk environment.
- Familiarity with Property Management Systems (PMS), specifically Opera, and proficiency in MS Office suite.
- Exceptional verbal and written communication skills with a professional and presentable demeanor.
- Proactive problem-solving abilities with a strong guest-oriented mindset.
- Competitive salary package with performance incentives.
- Opportunities for professional career growth within the global hospitality industry.
- Health insurance coverage and staff meals on duty.
- A supportive, dynamic, and elegant work environment.