About the Role
Greywood Hotels & Apartments is situated in a serene and well-secured environment, providing clean and comfortable accommodation to corporate entities and working professionals. We are currently seeking a professional, friendly, and well-organized Front Office Personnel to join our vibrant hospitality team. As the first point of contact, you will play a crucial role in creating a welcoming atmosphere, handling reservations, and ensuring every guest enjoys a memorable stay with us.
Key Responsibilities- Greet guests warmly and professionally upon arrival and departure, delivering outstanding customer service.
- Manage check-in and check-out processes efficiently, ensuring accuracy in guest records and billing.
- Handle room reservations, assignments, and inquiries via phone, email, and in person.
- Provide comprehensive information about hotel amenities, local attractions, and dining options.
- Maintain precise records of guest accounts, payments, and daily room availability.
- Resolve guest complaints promptly and escalate complex issues to management when necessary.
- Coordinate seamlessly with housekeeping and maintenance departments to ensure room readiness.
- Operate hotel property management systems (PMS) and maintain accurate digital records.
- Handle cash and credit card transactions securely while preparing accurate shift reports.
- Uphold company policies, exceptional grooming standards, and service quality at all times.
- HND or Bachelor's degree in Hospitality Management, Business Administration, or a related field.
- Previous front desk, receptionist, or customer service experience within the hospitality sector.
- Exceptional verbal and written communication skills with strong interpersonal abilities.
- Strong organizational capacity and multitasking skills in a fast-paced environment.
- Proficiency in Microsoft Office Suite and hotel management software systems.
- Polished professional appearance, positive attitude, and a passion for guest satisfaction.
- Flexibility to work varied shifts, including evenings, weekends, and public holidays.
- Competitive salary package commensurate with experience.
- Opportunities for professional growth and career advancement in hospitality.
- A supportive, safe, and serene working environment.
- Staff meals and other performance-based incentives.