About the Role
Standard Chartered Bank is looking for a dynamic and results-driven Priority Sales & Service Officer to join our growing Wealth and Retail Banking team in Nigeria. In this role, you will play a crucial part in supporting Relationship Managers to acquire, retain, and deepen banking relationships with our affluent clientele. You will provide exceptional customer service, offer tailored financial solutions, and help clients grow, manage, and protect their wealth while maintaining strict adherence to operational risk and regulatory standards.
Key Responsibilities- Support Acquisition Managers in acquiring, retaining, and deepening profitable banking relationships with affluent clients.
- Organize and follow up on leads, complete and record client appointments, and efficiently close customer requests.
- Understand clients’ long-term financial needs and life-stage aspirations to deliver appropriate investment and wealth management solutions.
- Keep fully abreast of evolving market trends, new product offerings, and active bank campaigns.
- Deliver high-quality, professional service to build lasting trust and expand client portfolios.
- Manage operational risks, adhere to regulatory compliance standards, and uphold proper banking conduct at all times.
- Minimum of a First Degree from a recognized tertiary institution.
- At least 2 years of proven banking experience, specifically in customer servicing, cash handling, or client relationship support.
- Relevant professional certifications such as CMFAS or local equivalent financial advisory qualifications.
- Strong interpersonal skills with excellent verbal and written communication abilities.
- Completion of mandatory compliance e-learning modules including Anti-Money Laundering, Conflict of Interest, Sanctions, and Bribery Prevention.
- Target CBN Grades for this position are Assistant Banking Officer and Banking Officer.
- Competitive salary package with performance-based incentives.
- Comprehensive health and wellness benefits for employees and their dependents.
- Continuous professional development through world-class banking training and e-learning programs.
- Opportunities for career growth within a leading international banking franchise.