About the Role
Khenpro Global Services is seeking a high-impact, customer-focused Outlet Manager to oversee daily retail operations, drive aggressive sales growth, and lead a dedicated team. We are looking for a true operator—someone who can manage people, customers, stock, and daily operational workflows while maintaining exceptional service standards and delivering measurable results in a high-pressure environment.
Key Responsibilities- Manage the complete day-to-day operations and overall financial performance of the outlet.
- Drive sales initiatives to consistently achieve and exceed outlet revenue targets.
- Deliver exceptional customer service and resolve client escalations swiftly.
- Lead, supervise, coach, and motivate outlet staff to maximize productivity.
- Oversee inventory management, cash handling, loss prevention, and wastage reduction.
- Ensure strict compliance with company policies, health, safety, hygiene, and brand standards.
- Monitor staff attendance, schedules, and discipline while preparing routine performance reports.
- Identify operational bottlenecks and implement effective, timely solutions.
- HND or Bachelor Degree in Business Administration, Management, Hospitality, or a related field.
- Minimum of 2 to 3 years of proven experience in retail, QSR, hospitality, FMCG, or supermarket management.
- Demonstrated success in supervising teams and managing high-volume customer-facing environments.
- Strong problem-solving, decision-making, and communication skills tailored for a target-driven Nigerian market.
- Ability to thrive under pressure with a hands-on approach to daily operational challenges.
- Competitive salary with performance-based incentives.
- Comprehensive health insurance coverage.
- Opportunities for professional development and career advancement within a growing organization.
- Dynamic and supportive work culture that rewards excellence and innovation.