About the Role
Jumia is your number one online shopping solution in Nigeria, offering a wide range of electronics, books, home appliances, fashion items, and mobile phones with convenient payment and delivery options. We are currently looking for a dynamic and results-driven Outbound Team Lead to join our fast-paced fulfillment center in Abuja and ensure seamless order delivery for our customers.
Key Responsibilities- Manage the pick, pack, and dispatch process to ensure 100% of orders are shipped accurately and on time.
- Optimize the usage of packing materials, minimize waste, and conduct weekly cycle counts.
- Develop and implement packaging guidelines for various product categories.
- Coordinate same-day deliveries with the inventory team and meet all priority cut-off times.
- Monitor and achieve outbound KPIs, track productivity standards, and control miss-shipments and backorders.
- Audit outbound products, shipment accuracy, and investigation cases to ensure they stay within SLA.
- Manage team attendance, performance, and weekly scheduling based on projected order volumes.
- Bachelor's degree in a related field is preferred.
- Previous experience in warehousing, outbound operations, or order management in a supervisory role.
- Background experience in quality assurance management is an advantage.
- Proficiency in Microsoft Office and Google Office Suite.
- Strong problem-solving skills, high attention to detail, and the ability to work well under pressure.
- Excellent written and verbal communication skills with proven team-motivation abilities.
- Must possess an NYSC certificate or a valid exemption letter and reside in Abuja.
- A unique experience in an entrepreneurial yet structured work environment.
- The opportunity to make a strong impact in building the African e-commerce sector.
- Collaboration with a highly professional and dynamic team.
- Unparalleled personal and professional growth opportunities designed to train future leaders.