About the Role
Cobranet Limited, a leading and reliable Internet Service Provider in Nigeria established in 2003, is looking for a dynamic and organized Service Delivery Coordinator to join our growing team. In this pivotal role, you will act as the crucial link between sales, technical operations, and finance to ensure seamless service deployment and exceptional client satisfaction across our subscriber base.
Key Responsibilities- Update, monitor, and maintain the presales tracker sheet for all installations, site surveys, trials, POCs, and activation requests.
- Generate and distribute comprehensive daily and monthly reports on presales activities and installation statuses.
- Process account activations efficiently for newly installed links for both new and existing corporate clients, partners, resellers, and dealers.
- Liaise with internal and external stakeholders to ensure all client contracts are promptly signed, submitted, and properly documented.
- Coordinate weekly handovers of newly installed accounts to the Account Management and Finance departments.
- Keep the sales team consistently updated regarding the status of their respective surveys and installations.
- Handle and process service requests from sales personnel and resellers while communicating all relevant updates clearly.
- Maintain a highly organized physical and digital filing system for all signed client contracts and documentation.
- Bachelor's degree in Business Administration, Information Technology, or a related field.
- Excellent proficiency and hands-on experience utilizing Microsoft Excel for data tracking and reporting.
- Strong organizational skills with exceptional attention to detail and data accuracy.
- Outstanding verbal and written communication skills for effective stakeholder engagement.
- Demonstrated ability to analyze, interpret data, and generate actionable insights.
- Basic foundational knowledge of wired and wireless network technologies, LAN, and WLAN infrastructure.
- Competitive salary package commensurate with experience.
- Opportunities for professional growth and career advancement within a leading telecommunications company.
- Comprehensive health insurance and other corporate welfare benefits.
- Dynamic, collaborative, and innovation-driven work environment.