About the Role
ipNX Nigeria Limited is a leading provider of infrastructure-based Telecommunications and Information Technology services in Nigeria, dedicated to delivering robust connectivity solutions to corporate and residential clients. We are currently looking for a dynamic and results-driven OSP Maintenance Supervisor to join our growing Operations and Maintenance team.
Key Responsibilities- Restore corporate customer service failures within 3 hours and retail customer service failures within 12 hours of occurrence.
- Implement and integrate new projects, ensuring all open incident tickets are resolved within the stipulated timeframe.
- Provide prompt incident management communication and update the OTRS application with resolution activities.
- Proactively identify, plan, and execute preventive maintenance actions on the fiber network.
- Audit and collate network information, preparing accurate as-maintained documentation for the region.
- Submit weekly support status reports and activate FOS customer requests within 3 days of sign-up.
- Supervise civil works, maintain quality control, and process Right of Way (ROW) licenses with regulatory authorities.
- University Degree in Telecommunications, Engineering, or Applied Sciences.
- Minimum of 2 years of telecommunications industry experience, specifically in fiber network deployments and outside plant maintenance.
- Proven track record in managing metro and long-distance fiber optic infrastructure.
- Familiarity with FTx and/or P2P fiber deployment, fusion splicing, OTDR testing, and LSPM tools.
- Proficiency in Microsoft Office Tools, Microsoft Project, and familiarity with Visio, AutoCAD, or GIS tools.
- Strong problem-solving, communication, and interpersonal skills with a good grasp of Nigerian Health and Safety legislation.
- Competitive salary package with performance-based incentives.
- Comprehensive health insurance coverage.
- Opportunities for professional development and career advancement in a leading tech company.
- Dynamic and collaborative work environment.