About the Role
Reliance HMO is a forward-thinking health insurance company that operates like a technology company. We leverage software, data science, and telemedicine to make health insurance more affordable, accessible, and delightful. We're seeking a detail-oriented Operations Associate / Front Desk Officer to be the backbone of our regional office operations.
Key Responsibilities- Manage reception and front-of-house operations: welcome visitors professionally, handle calls, maintain visitor logs, and ensure a polished first impression
- Coordinate conference room bookings, calendars, and readiness; manage room setup and reset including AV equipment and supplies
- Oversee office facility operations through routine inspections, cleanliness maintenance, supply management, and janitorial coordination
- Facilitate security and access control with on-site security personnel; support incident response and building liaison
- Log maintenance issues, schedule vendor visits (cleaning, HVAC, utilities, fumigation), and confirm task completion
- Handle all incoming and outgoing mail, parcels, and deliveries with accurate tracking and timely distribution
- Arrange staff and visitor travel, accommodation, and ground transport; manage company guest lodging with check-in/check-out coordination
- Maintain accurate digital trackers for visitors, bookings, vendor work, supplies, and deliveries; provide weekly office status updates
- Identify workplace hazards, apply health and safety controls, and escalate risks according to procedures
- Bachelor's Degree or HND in any field
- Excellent verbal and written communication with confident, courteous demeanor
- Strong calendar, scheduling, and organizational skills with proven follow-through
- Proficiency in Microsoft 365 (Outlook, Teams, Excel, SharePoint)
- Experience coordinating with janitorial and vendor personnel
- On-site availability at Lagos, Cairo, or Dakar office during business hours
- Preferred: Front desk, office administration, travel coordination, or facilities experience; HSE awareness; event support capability