About the Role
Stanbic IBTC Holdings PLC, a leading full-service financial services group in Nigeria backed by the Standard Bank Group, is looking for a dynamic and customer-focused Onboarding Specialist to join our team. In this role, you will be instrumental in managing New-To-Bank (NTB) onboarding requests during the critical first 30 days of account opening. You will ensure that all new clients are properly integrated, actively using our digital banking channels, equipped with cards, and introduced to our premier support services.
Key Responsibilities- Drive channel adoption and carding initiatives to ensure early digital engagement for all new-to-bank customers.
- Provide responsive, efficient service to portfolio clients, resolving queries and handling transactional banking requests promptly.
- Manage and monitor unmapped accounts or accounts of exited relationship managers, ensuring proper alignment based on internal control policies.
- Generate daily, weekly, monthly, and quarterly reports while deploying targeted communications via the Salesforce Marketing Cloud platform.
- Cross-sell Stanbic IBTC group financial products and services to deepen client relationships and increase the share of wallet.
- Possession of a recognized University Degree.
- Minimum of 2 to 4 years of relevant professional experience with banking products, regulatory compliance, and financial services management.
- Previous hands-on branch banking experience is strictly required.
- Strong behavioural competencies including customer understanding, active listening, relationship building, and strict adherence to banking procedures.
- Competitive salary and performance-based incentives.Comprehensive health insurance and wellness programs.Exceptional career growth and professional development opportunities within a leading African financial institution.Dynamic, collaborative, and inclusive work culture.