About the Role
MTN Nigeria, Africa's leading cellular telecommunications company, is looking for a dynamic and detail-oriented Officer - Total Quality Management BP, Customer Relations and Experience. In this role, you will play a crucial part in maintaining established quality standards through rigorous evaluation, process monitoring, and comprehensive testing strategies to ensure exceptional customer experience across our nationwide network.
Key Responsibilities- Execute quality and performance management policies to routinely monitor process transactions and identify non-compliance.
- Collaborate with business analysts and IT teams to define testing processes, system requirements, and resolve technical issues.
- Develop comprehensive test plans, execute functional, performance, security, usability, and regression testing, and document results.
- Evaluate products from an end-user perspective, manage automated testing procedures, and track system changes within the division.
- Identify product release risks, escalate identified gaps, and ensure timely resolution to meet predefined quality benchmarks.
- First degree in any relevant discipline from a recognized institution.
- 3 to 7 years of professional experience within a medium-sized organization.
- Demonstrated knowledge of process documentation and proficiency in using Jira, Visio, and Microsoft Office suites.
- Strong collaborative skills with experience working effectively alongside cross-functional teams.
- Fluency in English with exceptional written and verbal communication abilities.
- Competitive salary and performance-based incentives.
- Comprehensive health insurance and wellness programs.
- Opportunities for continuous professional development and career advancement within a leading multinational telecom company.