About the Role
Nile University of Nigeria, a prestigious multidisciplinary institution and a proud member of Honoris United Universities, is currently seeking a highly competent and result-oriented Officer, Inventory & IT Support to join our dynamic team in Abuja. In this dual-focused role, you will ensure that the university's IT and general assets are accurately recorded, properly allocated, and reliably tracked throughout their lifecycle, while also providing responsive first-line technical support to staff, students, and visitors.
Key Responsibilities- Maintain an accurate, up-to-date register of all IT and general assets, recording full details before issuing items out.
- Receive and inspect deliveries, keep the store secure, and retain all supporting documentation for audit purposes.
- Fulfil equipment and resource requests in line with university policy, issuing assets against signed forms tied to accountable custodians.
- Monitor stock levels, reorder in good time, coordinate transfers, and manage the return and recovery of assets.
- Act as the first point of contact for IT issues, logging them in the ticketing system and providing Tier 1 troubleshooting.
- Set up and maintain devices, manage user accounts, and handle password resets.
- Escalate complex problems to appropriate IT specialists, maintain a knowledge base, and see every ticket through to confirmed resolution.
- Provide courteous, professional support across all channels, explaining technical matters clearly and following up promptly.
- Handle complaints calmly, act on user feedback, and safeguard the confidentiality of information.
- Comply with university policies, improve processes, and submit timely inventory and support reports.
- Bachelor's degree in Computer Science, Information Technology, or a related discipline.
- Demonstrated experience keeping accurate records and utilizing inventory, asset, or stock-management systems.
- Hands-on experience troubleshooting common hardware, software, and network issues.
- Proficiency in inventory systems and spreadsheets (e.g., Microsoft Excel) for records and reconciliation.
- Basic IT support skills including Windows/macOS, office applications, email, printers, and basic networking (Wi-Fi, LAN).
- Strong customer service orientation, problem-solving abilities, and professional communication skills.
Join a leading multidisciplinary university in Abuja offering a collaborative work environment, professional growth opportunities, and competitive compensation within the education sector.
Disclaimer: Nile University is an equal opportunity employer and will never demand payment from candidates for employment.