About the Role
Philban Consulting, a premier business consulting and corporate strategy organization, is hiring a dedicated Night Duty Manager on behalf of our client in the hospitality sector. In this role, you will be the primary managerial representative during the overnight shift, responsible for steering hotel operations, ensuring the safety of all guests and staff, and upholding our commitment to exceptional service standards across all departments in Nigeria.
Key Responsibilities- Supervise all hotel operations, staff activities, and workflows during the night shift.
- Ensure uncompromising standards of guest service and promptly resolve any guest complaints or inquiries.
- Oversee front desk operations, including seamless check-ins, check-outs, and the accurate execution of the night audit.
- Coordinate closely with Housekeeping, Security, Maintenance, and other relevant departments to address overnight needs.
- Guarantee the safety, security, and well-being of guests, staff, and the hotel property.
- Handle unexpected emergencies, incidents, and operational issues decisively as the manager on duty.
- Prepare comprehensive nightly handover logs and detailed incident reports for daytime management.
- Diploma or Bachelor's degree in Hospitality Management, Business Administration, or a related field.
- Demonstrated previous experience in hotel operations, front office supervision, or night audit roles.
- Strong leadership, interpersonal, communication, and problem-solving skills.
- Exceptional customer service orientation with the ability to remain calm under pressure.
- Proficiency in hotel Property Management Systems (PMS) is a distinct advantage.
- Competitive salary package with attractive shift allowances.
- Opportunities for professional growth and career advancement within the hospitality sector.
- Health insurance coverage and other corporate welfare benefits.
- A supportive and dynamic working environment with a reputable consulting brand.