About the Role
Fort Knox Group, a premier diversified security and financial services provider in West Africa with over 95 years of combined global expertise, is seeking a proactive and detail-oriented Network Operations Center (NOC) Officer to join our dynamic IT team at our headquarters in Abuja, Nigeria. In this critical role, you will be responsible for ensuring the continuous availability, security, and optimal performance of our enterprise network infrastructure, servers, and communication systems to support our vital regional operations.
Key Responsibilities- Monitor network infrastructure, servers, systems, and connectivity continuously using advanced NOC monitoring tools.
- Identify, troubleshoot, and promptly resolve network outages, performance bottlenecks, and system alerts.
- Execute first-level troubleshooting for routers, switches, firewalls, servers, and other essential network hardware.
- Coordinate efficiently with Internet Service Providers (ISPs), technology vendors, and internal technical teams.
- Maintain accurate, up-to-date logs of all incidents, resolutions, and routine network maintenance activities.
- Perform scheduled system and network health checks to proactively mitigate potential operational risks.
- Escalate complex technical issues through established incident management and service-level procedures.
- Prepare comprehensive reports detailing network performance metrics, incident histories, and downtime analytics.
- Assist in executing network configurations, routine maintenance, and strategic infrastructure upgrades.
- Ensure strict adherence to corporate IT security policies and operational compliance frameworks.
- Bachelor's degree or HND in Computer Science, Information Technology, Computer Engineering, Telecommunications, or a related technical discipline.
- 1 to 3 years of hands-on professional experience working in a NOC, network support, or similar technical IT environment.
- Solid understanding of core networking fundamentals including TCP/IP, LAN/WAN routing, DNS, DHCP, and troubleshooting methodologies.
- Demonstrated familiarity with enterprise routers, switches, firewalls, and modern network monitoring applications.
- Working knowledge of Windows and Linux operating environments will be a distinct advantage.
- Possession of relevant professional certifications such as CCNA or CompTIA Network+ is highly desirable.
- Exceptional analytical, critical thinking, and problem-solving capabilities under pressure.
- Strong verbal and written communication skills with meticulous attention to documentation.
- Flexibility and willingness to work on a rotational shift schedule, including nights, weekends, and public holidays as operational demands require.
- Competitive salary package commensurate with industry standards and your level of experience.
- Opportunities for professional development, technical training, and career advancement within a reputable multinational group.
- Comprehensive health insurance coverage for you and your dependents.
- A collaborative, secure, and stimulating work environment equipped with modern enterprise technology.