About the Role
ipNX Nigeria Limited is a leading provider of infrastructure-based Telecommunications and Information Technology services in Nigeria. With over a decade of industry expertise, we deliver robust IP-based communication services to corporate organisations, SMEs, and residential customers using advanced radio, satellite, and wireline technologies. As part of our continued expansion, we are seeking a dynamic and results-driven Manager, Network Operations Centre to lead our technical teams and maintain the highest standards of network reliability.
Key Responsibilities- Manage and direct daily operations of the Network Operations Centre (NOC) in a fast-paced 24/7 environment.
- Monitor network infrastructure performance to ensure high availability, optimal routing, and minimal downtime.
- Lead, mentor, and supervise a team of network engineers, setting performance metrics and KPIs.
- Ensure strict adherence to Service Level Agreements (SLAs) for enterprise and retail clients.
- Coordinate incident management, escalation procedures, and root-cause analysis for network outages.
- Collaborate with cross-functional engineering teams to implement network upgrades, security patches, and expansion projects.
- Bachelor's degree in Computer Science, Information Technology, Engineering, Telecommunications, or a related field.
- 7 to 10 years of professional experience in network operations, with at least 3 years in a supervisory or management role.
- Mandatory professional certifications: CCNP Enterprise, CCNP Security, ITIL v4, or Fortinet NSE 4.
- Proven expertise in managing 24/7 mission-critical operations and SLA-driven environments.
- Advanced understanding of routing, switching, firewalls, and network security protocols.
- Competitive salary and performance-based incentives.
- Comprehensive health insurance coverage.
- Opportunities for professional development and continuous technical training.
- Dynamic and collaborative work environment within a leading Nigerian telecom company.