About the Role
MTN Nigeria, part of MTN Group (Africa's leading cellular telecommunications company), is seeking an experienced Manager - Fraud Management to join our Finance division. Since launching in 2001, MTN has grown to serve over 10,000 villages and communities across Nigeria's 36 states and the Federal Capital Territory, supported by the extensive Y'elloBahn digital microwave transmission infrastructure.
Key Responsibilities- Develop and implement comprehensive fraud management business and strategy plans to control subscriber fraud at acceptable business levels
- Lead and coordinate the subscriber fraud operations team, ensuring optimal resource utilization and team performance
- Oversee fraud management systems, identify business requirements, and drive future system integration and delivery initiatives
- Establish external fraud detection policies, processes, and procedures aligned with industry best practices
- Design and implement measurable fraud prevention controls and detection methodologies
- Develop and maintain subscriber fraud referral processes with clear documentation and implementation protocols
- Report fraud levels and financial losses to senior management with actionable insights
- Lead cross-functional initiatives to proactively prevent fraud and enhance detection capabilities
- Build business awareness and secure stakeholder buy-in for fraud management strategies
- Bachelor's degree in a related discipline
- Minimum 6-13 years of professional experience in fraud operations and/or fraud policy
- Minimum 3 years in a specialized fraud management area with supervisory or management experience
- Proven track record working in medium to large organizations
- Professional certification in relevant field (required)
- Fluent in English with excellent communication skills