About the Role
Mastercard is seeking a dynamic and results-driven Manager, Customer Success to join our growing team in Nigeria. In this role, you will be instrumental in acquiring, engaging, and retaining key customers by maximizing the value of our digital payments, cybersecurity, and network products. You will collaborate closely with cross-functional teams to foster long-term client relationships, drive customer lifetime value, and support the growth of the financial services ecosystem.
Key Responsibilities- Cultivate strong customer partnerships through deep business understanding and manage customer health during product onboarding and post-sale phases.
- Identify optimization opportunities to drive customer value, revenue growth, and enhanced strategic goals through Mastercard network products.
- Leverage data-driven insights and analytics to articulate key performance indicators related to cost, performance, and operational efficiency.
- Translate complex technical capabilities into clear, customer-centric solutions that address unique market needs and pain points.
- Develop scalable training materials, thought leadership content, and customer-facing playbooks to support customer success initiatives.
- Advanced professional experience working with large and emerging technology, financial services, acquirers, processors, and digital platform partners.
- Demonstrated expertise in leveraging market analysis, data analytics, and customer metrics to inform strategic decisions and drive innovation.
- Strong knowledge of payments technology, cybersecurity, threat intelligence, or risk management is a distinct advantage.
- Proven ability to identify expansion opportunities and develop creative, innovative solutions to complex customer challenges.
- Proficiency in English with exceptional interpersonal, communication, and cross-functional collaboration skills.
- Competitive compensation package with performance-based incentives and comprehensive healthcare coverage.
- Continuous professional development opportunities within a globally recognized multinational financial services corporation.
- A collaborative, inclusive, and diverse work culture that empowers individual growth and team success.