About the Role
KPMG is a global network of professional firms providing Audit, Tax, and Advisory services. We operate in 143 countries and territories and have more than 265,000 people working in member firms around the world. As part of our expanding Technology Advisory unit, we are looking for a dynamic and results-driven Managed Services Operations Coordinator to join our team in Nigeria. In this role, you will be responsible for administrative services across all Managed Services projects, overseeing day-to-day delivery, ensuring operational excellence, maintaining compliance with client requirements, and achieving high service level standards.
Key Responsibilities- Managing day-to-day client services operations, ensuring service delivery is executed efficiently and in accordance with agreed requirements and service standards.
- Coordinating end-to-end recruitment activities based on workforce requirements and client requests.
- Overseeing the onboarding, integration, and ongoing engagement of deployed personnel, ensuring resources are effectively settled into their roles.
- Coordinating payroll administration and client invoicing activities, ensuring accurate and timely remuneration and billing processes.
- Monitoring workforce performance through periodic reviews, conducting quarterly assessments, and communicating client feedback.
- Serving as the primary liaison between clients, deployed personnel, and internal stakeholders to proactively manage issues and escalations.
- Preparing and maintaining operational reports, dashboards, trackers, and management information to support decision-making.
- Driving continuous improvement initiatives by gathering feedback and implementing solutions that enhance service quality and operational efficiency.
- Bachelor's degree in a relevant discipline from a recognized institution.
- 4 to 5 years of professional administrative experience, preferably within a structured corporate environment.
- Demonstrated experience managing large enterprise clients and complex stakeholder relationships.
- Strong analytical, communication, and leadership skills.
- Proficiency in the Microsoft Office Suite, with advanced capabilities in Excel and PowerPoint.
- Proven ability to manage multiple priorities and work effectively in a fast-paced environment.
- Competitive salary package commensurate with industry standards.
- Comprehensive health insurance and wellness benefits.
- Opportunities for continuous professional development and career advancement within a global network.
- Collaborative and dynamic work environment with top-tier professionals.