About the Role
Discovering Talents Academy (DTA), a first-class educational institution offering preschool and primary education using blended curricula, is seeking a professional and vibrant Front Desk Officer. In this role, you will serve as the welcoming face of our academy, ensuring seamless front office operations, efficient visitor management, and outstanding customer service for parents, staff, and visitors.
Key Responsibilities- Serve as the primary point of contact for visitors, parents, and prospective clients, providing a warm, professional, and courteous welcome at all times.
- Manage reception area presentation, visitor logs, and handle incoming and outgoing phone calls using professional communication protocols.
- Guide prospective parents through the admission journey, capture client data in DTA software, and proactively follow up to convert inquiries into enrolled pupils.
- Enforce the strict policy that all payments must be made directly into the official school bank account, with zero cash collection permitted.
- Disseminate official school broadcasts, manage communication schedules using Google Calendar, and maintain strict confidentiality of all institutional data.
- Log and track all parent or visitor complaints in the DTA software, ensuring timely resolution and feedback.
- Minimum of OND or equivalent qualification in secretarial administration, communications, or a related field.
- Proven experience working as a front desk officer, receptionist, or customer service representative, preferably within an educational setting.
- Exceptional verbal and written communication skills with a polished, professional telephone etiquette.
- Proficiency in using school management software, Microsoft Office, and Google Calendar.
- Basic social media management skills will be an added advantage.
- High level of integrity, attention to detail, and ability to handle confidential information discreetly.
- Competitive salary package commensurate with experience.
- Opportunities for professional growth and training within a supportive educational community.
- A clean, modern, and engaging work environment that values excellence and teamwork.