About the Role
Castville Solutions is looking for a dedicated and customer-focused Laboratory Receptionist to join our dynamic healthcare network in Nigeria. In this role, you will serve as the warm, professional face of our facility, ensuring every patient enjoys a seamless and welcoming experience from the moment they walk through our doors. If you possess a strong administrative background and a passion for healthcare support, we invite you to apply.
Key Responsibilities- Welcome patients and visitors with a professional, empathetic, and courteous attitude.
- Register incoming patients accurately, ensuring all demographic and insurance details are correctly captured in the system.
- Schedule laboratory appointments, manage booking calendars, and coordinate timely follow-up reminders.
- Verify patient information thoroughly prior to sample collection to prevent errors.
- Receive diagnostic requests, process billing, coordinate payment collections, and issue official receipts.
- Facilitate smooth, efficient communication between arriving patients and laboratory technical staff.
- Maintain strict confidentiality regarding all patient records in compliance with healthcare standards.
- Handle incoming telephone enquiries, route calls appropriately, and provide clear information.
- Maintain clean, organized physical and digital filing systems for all laboratory documentation.
- Assist management and laboratory personnel with routine administrative duties as assigned.
- Possession of an OND, HND, or BSc in Business Administration, Health Information Management, or a related discipline.
- Previous front-desk, receptionist, or customer service experience within a hospital or medical laboratory is a distinct advantage.
- Proficiency in computer applications, database management, and office productivity tools.
- Exceptional verbal and written communication skills with strong interpersonal abilities.
- High level of organizational skill with keen attention to detail.
- Professional grooming, punctuality, and a positive, collaborative attitude.
- Competitive salary package commensurate with qualifications and industry standards.
- Opportunities for professional development and specialized healthcare training.
- A supportive, engaging, and collaborative work environment focused on excellence.
- Health insurance and other standard employee welfare benefits.